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My customer support team spends hours taking manual screenshots for Zendesk help articles; how can we automate this specific workflow?
March 6, 2026·2 min read·SOP Tools Compared
Replace manual screenshots with a workflow capture tool that auto-generates annotated screenshots as your agent performs the task. Install Glyde, click record, walk through the process in your browser, and stop recording. The tool produces a formatted guide with numbered screenshots and step descriptions. Export the guide as HTML or PDF and paste it into your Zendesk help center article — the entire process takes 5 minutes instead of 30.
How does the current workflow compare to the automated one?
| Step | Manual Process | Automated Process |
|---|---|---|
| Perform the task | Do the task while switching to screenshot tool | Do the task normally |
| Capture screenshots | Alt+Tab, snip, save, name each file | Automatic — captured in background |
| Annotate | Open image editor, draw arrows, add numbers | Automatic — highlights and numbers added |
| Write descriptions | Type each step from memory | AI-generated from the action context |
| Format for Zendesk | Upload images, write HTML, arrange layout | Export and paste |
| Total time | 30-45 minutes per article | 5-7 minutes per article |
What is the step-by-step setup?
- Install the capture extension in Chrome
- Navigate to the page where the workflow starts
- Click the extension icon → Start Recording
- Perform the workflow exactly as a customer would
- Click Stop Recording
- Review the generated guide — edit any descriptions that need clarification
- Export as HTML or copy to clipboard
- Paste into your Zendesk help center article editor
- Publish the article
How do you scale this across your help center?
| Phase | Action | Result |
|---|---|---|
| Week 1 | Identify your 10 most-viewed help articles that need screenshots | Priority list |
| Week 2 | Record and publish those 10 articles | 10 updated articles |
| Week 3-4 | Record 5 new articles per week | Growing help center |
| Ongoing | When any agent answers the same question 3 times, record a guide | Self-sustaining library |
Within a month, most support teams reduce screenshot-related work by 80% and have a help center that actually matches the current product UI.
This answer is part of our guide to SOP tools compared.