Terms of Service

These Terms of Service (“Terms”) are a contract between you and WOX LLC, a Washington limited liability company (“Glyde,” “we,” “us,” or “our”), governing your use of the Glyde website, Chrome extension, and web application (together, the “Service”).

By creating an account, installing the extension, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. If a separate written agreement between you and Glyde covers the Service, that agreement controls where it conflicts with these Terms.

You must be at least 18 years old to use the Service. The Service is intended for business use.

If you accept these Terms on behalf of a company or other organization, you represent that you have authority to bind it, and “you” refers to that organization. You may not use the Service if applicable law bars you from doing so or if we have previously terminated your account.

Glyde records your screen and uses AI to generate step-by-step standard operating procedures and process documentation from those recordings. The Service is offered in free and paid tiers.

We may add, change, or remove features. If we discontinue a material feature of a paid plan, we will give you reasonable notice and, at your option, a pro-rated refund of prepaid fees for the remainder of your term.

You must provide accurate and current registration information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account.

Do not share your account with others or let anyone else use it. Notify us promptly at support@glydehq.com if you suspect unauthorized access.

You retain all ownership of the recordings, screenshots, transcripts, documentation, and other material you create or upload (“Your Content”).

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, adapt, and display Your Content solely to operate and provide the Service to you — including transmitting it to the AI providers listed in our Privacy Policy. This license ends when you delete the content or close your account, subject to the retention periods described in that policy.

We do not sell Your Content and we do not use it to train AI models, ours or anyone else's.

You are solely responsible for the legality of every recording you make. You represent that you have all rights, consents, and permissions needed to record the screens, applications, audio, and people captured in Your Content.

Some jurisdictions require the consent of all parties to an audio recording. You must not use the Service to record anyone covertly where the law prohibits it, and you must not upload protected health information, payment card data, government identifiers, or other regulated data unless you have a written agreement with us that covers it.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Infringe or misappropriate the intellectual property, privacy, or other rights of anyone
• Upload malicious code or interfere with, disrupt, or place unreasonable load on the Service or its infrastructure
• Probe, scan, or attempt to gain unauthorized access to the Service or any account, system, or data
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except where that restriction is unenforceable under applicable law
• Resell, sublicense, or provide the Service to third parties as a service bureau, or use it to build a competing product
• Scrape or use automated means to extract data from the Service except through our documented interfaces
• Harass, abuse, defame, or discriminate against anyone, or submit false or misleading information

The Service uses AI models to generate documentation. AI output can be inaccurate, incomplete, or misleading, and similar inputs may produce similar outputs for different users.

You are responsible for reviewing and verifying generated documentation before relying on or distributing it. Do not use the Service as the sole basis for decisions in safety-critical, medical, financial, or legal contexts. Nothing the Service produces is professional advice.

As between you and us, you own the output generated from Your Content. We make no representation that any output is original or that your use of it will not infringe the rights of a third party.

The Service, including its software, design, and trademarks, is owned by Glyde and protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

If you send us suggestions or feedback, you grant us an unrestricted, perpetual, royalty-free right to use it without obligation or compensation to you.

The Service integrates with tools we do not control. Your use of a third-party service is governed by that provider's own terms and privacy policy, and we are not responsible for its availability, security, or handling of your data. Connecting an integration authorizes us to exchange data with it on your behalf.

Our Privacy Policy explains how we handle information and forms part of these Terms. Where we process personal data on your behalf, our Data Processing Addendum also applies and is incorporated into these Terms by reference.

We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free. We may suspend the Service for maintenance, updates, or operational reasons, with advance notice where practical.

Unless you have a written service level agreement with us, the Service is provided without any uptime or support commitment.

You may stop using the Service and close your account at any time.

We may suspend or terminate your access if you materially breach these Terms, if your use poses a security or legal risk, if your payment is overdue, or if required by law. Except where immediate action is necessary, we will give you notice and a reasonable chance to fix the problem.

On termination, your right to use the Service ends. You will have 30 days to export Your Content, after which we may delete it. Sections 6, 9, 10, 15, 16, 17, 18, and 20 survive termination.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR COMPLETE. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER GLYDE NOR ITS MEMBERS, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS.

These limits apply regardless of the theory of liability and do not apply to liability that cannot be excluded by law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

These Terms are governed by the laws of the State of Washington, without regard to its conflict of laws rules. For any dispute not subject to arbitration, you and Glyde consent to the exclusive jurisdiction of the state and federal courts located in King County, Washington. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You will defend, indemnify, and hold harmless Glyde and its members, officers, and employees from any third-party claim, loss, or expense (including reasonable attorneys' fees) arising out of Your Content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right — including any claim that a recording you made was taken without required consent.

If you believe content on the Service infringes your copyright, send a notice under the Digital Millennium Copyright Act to support@glydehq.com with the subject line “DMCA Notice,” identifying the work, the material at issue, your contact details, and the statements required by 17 U.S.C. § 512(c)(3). We terminate the accounts of repeat infringers.

You represent that you are not located in, and are not a national or resident of, a country subject to U.S. embargo, and that you are not on any U.S. government restricted-party list. You agree to comply with all applicable export control and sanctions laws.

We may modify these Terms. If a change is material, we will give at least 30 days' notice by email or in the Service before it takes effect. Continuing to use the Service after that date means you accept the updated Terms. If you do not agree, stop using the Service and close your account.

These Terms, together with the Privacy Policy, are the entire agreement between you and Glyde about the Service. You may not assign them without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

If any provision is held unenforceable, it will be limited or severed and the rest will remain in effect. Our failure to enforce a provision is not a waiver of it. Neither party is liable for delays caused by events beyond its reasonable control.

Notices to you may be sent to the email on your account. Notices to us must be sent to the address in section 24.

Questions about these Terms:

• Email: support@glydehq.com
• Mail: WOX LLC, 539 W. Commerce St #8166, Dallas, TX 75208, USA