Privacy Policy

Glyde is operated by WOX LLC, a Washington limited liability company (“Glyde,” “we,” “us,” or “our”). This Privacy Policy explains how we handle information in connection with our website, Chrome extension, and web application (together, the “Service”).

We use information to:

• Provide, operate, and maintain the Service
• Convert your recordings into documentation using the AI processing described in section 4
• Process payments, manage subscriptions, and send billing notices
• Send service messages, security alerts, and support responses
• Diagnose problems, monitor reliability, and improve performance and features
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Send marketing communications, which you can opt out of at any time
• Comply with legal obligations and enforce our Terms

Turning a recording into a usable SOP requires AI models we do not run ourselves. To do this, your recordings, screenshots, audio, and transcripts are transmitted to the AI providers listed in section 5 — currently OpenAI, Anthropic, Fireworks AI, Google, and Microsoft Azure — which process the content and return the generated documentation.

We do not train AI models on your content, and we do not permit our providers to. We access these providers through enterprise and API tiers whose terms prohibit using submitted data to train or improve their models. Your content is used to produce your output and for nothing else.

AI providers may retain submitted content for a limited period for abuse monitoring, as required by their own terms, after which it is deleted. We do not sell your content, and we do not share it with advertisers.

AI-generated documentation can contain errors or omissions. Review generated SOPs before relying on them, particularly for safety-critical, financial, medical, or legal processes.

We do not sell your personal information and we do not share it for cross-context behavioral advertising. We disclose information in these circumstances:

We use cookies and similar technologies that are strictly necessary to keep you signed in, remember your preferences, and secure the Service.

For product analytics we use Umami, a privacy-focused analytics tool served from our own domain. It does not use advertising cookies, does not build cross-site profiles, and does not track you across other websites. We do not use Google Analytics, advertising pixels, or third-party ad networks on the Service.

You can control cookies through your browser settings, though blocking strictly necessary cookies may prevent you from signing in.

We retain customer content for as long as your account is active. When you delete content it is removed from the active Service immediately and purged from encrypted backups within 30 days.

If you close your account, we delete or de-identify your account data and customer content within 30 days, except where we must retain records longer to comply with tax, accounting, or other legal obligations, or to resolve disputes and enforce our agreements.

Aggregated and de-identified data that cannot reasonably be used to identify you may be retained indefinitely.

We employ technical, organizational, and physical safeguards designed to protect the information we hold, including encryption in transit and at rest, role-based access controls, least-privilege access for employees, logging, and periodic security review.

No method of transmission or storage is completely secure, and security risk is inherent in all internet technologies. We cannot guarantee absolute security. If you believe you have found a vulnerability, please contact us at the address in section 15.

We are based in the United States and our subprocessors operate primarily in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

Where we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on the European Commission's Standard Contractual Clauses (and the UK Addendum where applicable) together with supplementary safeguards. You may request a copy of the relevant transfer mechanism by contacting us.

This section applies to residents of U.S. states with applicable privacy laws, including California, Texas, Virginia, Colorado, Connecticut, and others (the “State Privacy Laws”). Not every right is available to every resident, and we may decline a request where the law permits.

Depending on your state, you may have the right to:

• Know the categories of personal information we collect, the sources, the purposes, and the categories of third parties we disclose it to
• Access a copy of the personal information we hold
• Correct inaccurate personal information
• Delete personal information we collected from you
• Opt out of targeted advertising, the sale of personal information, and profiling with legal or similarly significant effects
• Appeal a denial of any request you have submitted
• Exercise these rights free from discrimination in service or price

Glyde records your screen and, if you enable it, your microphone. Recordings can capture information about people other than you — colleagues, customers, or anyone whose data is visible in the applications you record.

You are responsible for having the legal basis to make each recording, including obtaining consent where the law requires it. Some U.S. states and many other countries require the consent of every party to an audio recording. Do not record regulated data — such as protected health information, payment card numbers, or government identifiers — unless you have a written agreement with us that covers it.

The Service is intended for business use and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it as required by law.

We may update this Privacy Policy from time to time. If we make material changes we will update the date above and, where required, notify you by email or in the Service. Your continued use after the effective date means the updated policy applies.

Questions, requests, or complaints about privacy:

• Email: support@glydehq.com
• Mail: WOX LLC, 539 W. Commerce St #8166, Dallas, TX 75208, USA