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Which format do new hires actually prefer: recorded video tutorials or documented written SOPs?
March 6, 2026·2 min read·Employee Onboarding Documentation
New hires generally prefer written SOPs with screenshots for procedural tasks they need to reference during work, and short videos for conceptual topics and introductions. The preference is task-dependent, not universal. When performing a software workflow, most users prefer a written guide open beside their work over a video they must constantly pause and resume.
What do new hires prefer for different types of training?
| Training Type | Preferred Format | Why |
|---|---|---|
| Software workflows | Written SOP with screenshots | Can follow step-by-step while working |
| Company intro/culture | Short video (under 5 min) | Personal, engaging, sets the tone |
| Complex processes | Written SOP + optional video | Read for steps, watch for context |
| Tool navigation | Written SOP with annotated screenshots | Can reference specific steps anytime |
| Decision-making | Video or live discussion | Nuance requires narration |
| Compliance training | Written policy + quiz | Must be documented and verifiable |
What makes the best training experience?
The best onboarding programs offer both formats and let new hires choose:
- Primary format: Written SOPs — Generated with Glyde, these serve as the daily reference material new hires return to
- Supplementary format: Short videos — 2-5 minute context videos explaining "why we do things this way"
- Interactive format: Practice tasks — Hands-on assignments where the new hire applies what they learned
Never rely on a single format. A new hire who learns best from reading should not be forced to watch hours of video. A visual learner should not be handed a 30-page text document. Provide both and let the content type dictate the format.
This answer is part of our guide to employee onboarding documentation.