Tao Huang
Founder & CEO at Glyde
Tao Huang is the founder of Glyde. He builds tools that help teams turn screen recordings into polished SOPs — so tribal knowledge doesn't walk out the door when people leave.
Articles by Tao Huang (92)
How to Build Onboarding Documentation for Customer Support Teams
Learn how to structure customer support onboarding so new hires can start closing tickets faster. This guide covers what to include in support team onboarding, how to document workflows, and tools to capture processes without slowing down your senior reps.
How to Reduce Time-to-Productivity with Better Onboarding Docs
Learn how to improve onboarding efficiency and reduce time to productivity for new hires. This guide explains what to include in onboarding documentation, common mistakes teams make, and how to create step-by-step guides that actually get used.
8 Onboarding Challenges and How Documentation Solves Them
New hires take too long to become productive when training relies on shadowing and verbal instructions. This guide breaks down the most common onboarding problems and shows you how to use process documentation to solve them—so your new employees can start contributing on day one.
How to Create Support Documentation Customers Will Actually Use
Learn how to create support documentation that resolves customer tickets without human intervention. This guide covers how to build visual support docs, format them for readability, and choose the right tools to keep them updated.
Process Mapping vs Process Documentation: When to Use Each
Process mapping and process documentation solve two different operations problems. A process map gives you a visual overview of a workflow, while process documentation provides the step-by-step instructions to execute it. Learn when to use a process flow diagram versus detailed documentation, and how to connect the two.
How to Build Process Documentation for Remote and Hybrid Teams
Learn how to build remote process documentation that keeps distributed employees aligned without constant Zoom calls. This guide covers what to document first, tools for asynchronous teams, and how to capture workflows when you can't walk over to someone's desk.
How to Document Customer Support Processes: Templates and Workflows
Learn how to document customer support processes so your team can resolve tickets faster and escalate less. This guide covers how to create a customer support SOP, what to include, and the best support process documentation tools.
How to Measure the Cost of Undocumented Processes: A Practical Guide
Learn how to calculate the hidden financial and operational cost of no documentation. This guide breaks down the true cost of undocumented processes, how they impact team productivity, and how to start capturing workflows before institutional knowledge walks out the door.
How to Build a Documentation-First Culture: A Practical Guide
Learn how to build a documentation-first culture where your team actually writes and reads process documentation. This guide covers how to shift behaviors, reward maintainers, and choose the right tools to make capturing knowledge a habit.
How to Build an SOP for Small Business: What to Document First
Learn how to build an SOP for small business without wasting time on processes that rarely happen. This step-by-step guide covers what to document first, how to prioritize small business documentation, and which tools actually work for growing teams.
How to Keep SOPs Updated Without It Becoming a Full-Time Job
Most companies write standard operating procedures once and let them decay. Learn how to update SOPs and keep SOPs current without hiring a dedicated documentation manager. This guide covers SOP maintenance workflows, automated tools, and review schedules that actually work.
SOP Formats Explained: Step-by-Step, Hierarchical, and Flowchart Examples
Choosing the right SOP format determines whether your team actually follows a procedure or ignores it. This guide explains how to document your processes using step-by-step, hierarchical, and flowchart structures, with examples for each.
SOP vs Work Instructions vs Policy: How to Tell the Difference
Learn the exact difference between an SOP, a work instruction, and a policy. This guide covers when to use each document type, who should write them, and examples to clear up the confusion—plus a comparison table for quick reference.
Best Confluence Alternatives for Process Documentation in 2026
Many teams outgrow Confluence when they need to document step-by-step processes rather than just static wiki pages. This guide compares the best Confluence alternatives for process documentation, highlighting tools that capture workflows automatically and keep your knowledge base updated.
Free Documentation Tools: 10 Options for Small Teams
Small teams need to document their workflows, but buying enterprise software isn't always an option. This guide covers 10 free documentation tools you can use to create step-by-step guides on a zero-dollar budget, including exactly what their free tiers restrict.
Best Process Documentation Tools Compared: 2026 Buyer's Guide
Finding the best process documentation tools depends on whether you need to map workflows, build a knowledge base, or generate step-by-step guides. This documentation tool comparison breaks down the top software options for 2026 so you can choose the right fit for your team.
Best Step-by-Step Guide Makers: 7 Software Options for 2026
Compare the best step-by-step guide makers for your team. This software comparison covers how-to guide creators that automate documentation, including features, output quality, and which tools work best for operations, support, and IT.
Scribe vs Tango vs Glyde: Process Documentation Tools Compared
Compare the top process documentation tools for growing teams. This guide breaks down Scribe vs Tango vs Glyde, showing how each auto-documentation extension works, where they fall short, and which is best for your specific workflows.
Tango vs Loom: Which Is Better for Process Documentation?
Tango creates step-by-step guides from clicks. Loom records video walkthroughs. Both get used for process documentation, but they solve different problems. Here's how to decide which one fits your team.
Runbook vs SOP: What IT and DevOps Teams Need to Know
Understand the exact difference between a runbook and a standard operating procedure (SOP). This guide covers when IT and DevOps teams should use runbooks versus SOPs, includes a runbook template, and shows how to document technical workflows accurately.
Best HR Knowledge Base Software for Policies, SOPs & FAQs in 2026
Your HR team answers the same questions every week. A knowledge base puts policies, SOPs, and FAQs in one searchable place so employees find answers without filing a ticket. Here are the best tools for the job.
SOPs for Startup Founders: What to Document First
Most founders wait too long to write standard operating procedures because they are busy building. This guide explains how to prioritize SOPs for startups, exactly what startup documentation to create first, and how to capture workflows without slowing down.
Customer Service SOP Template: Complete Guide
Most support teams rely on tribal knowledge to resolve tickets, leading to inconsistent answers and slow response times. This guide explains how to document your support workflows and provides a customer service SOP template you can adapt for your team.
What Is Process Adherence? A Complete Guide for Operations Teams
Process adherence is how consistently your team follows documented procedures. When adherence drops, errors spike, quality varies, and new hires take longer to ramp. Here's how to measure and improve it.
How to Make a How-To Guide (Without Writing It Manually)
Learn how to make a how-to guide without spending hours taking screenshots and formatting documents. This guide covers how automatic how-to guide creators work, compares the top tools, and shows you how to capture workflows instantly.
Best AI Tools for SOP Creation That Integrate with Confluence and Google Drive
Your team works in Confluence or Google Drive. You need SOPs that live there too, not in yet another platform. Here are the AI SOP tools that actually integrate with the tools you already use.
Best Screen Recording Software for Documentation in 2026
Most screen recording software just gives you a video file. But for process documentation, you need tools that turn recordings into step-by-step guides. We compare the best screen recording programs for 2026, from automatic SOP generators to traditional video capture.
Windows Steps Recorder: What It Does and Why Teams Outgrow It
Windows Steps Recorder is a built-in utility that captures screenshots and clicks to create basic documentation. This guide explains how to use the step-by-step recorder, its limitations for modern teams, and how to choose a Steps Recorder alternative when you need polished SOPs.
Chrome Extensions for Automatic Documentation: 2026 Guide
Learn how to use a Chrome extension for documentation to capture workflows instantly. This 2026 guide compares the best auto documentation Chrome tools, explains how they work, and shows you how to generate step-by-step SOPs without manual screenshots.
AI SOP Generator: How It Works and Best Tools for 2026
An AI SOP generator creates a step-by-step guide by recording your screen while you work. This guide explains how automatic SOP generators capture your workflow, compares the best tools for 2026, and shows you how to stop writing procedures manually.
How to Create a Step-by-Step Guide from a Screen Recording
Learn how to create a step-by-step guide from a screen recording without manually taking screenshots. This guide compares traditional methods against automated step by step guide creators, showing you how to turn any workflow into polished documentation in minutes.
What Is a Knowledge Management System? A Practical Guide for Growing Teams
Learn what a knowledge management system (KMS) is and how it prevents tribal knowledge from leaving with your employees. This guide covers the core components of a KMS, how to choose the right tools, and practical steps to build a system your team will actually use.
How to Build a Knowledge Base from Scratch: Step-by-Step Guide
Learn how to build a knowledge base from scratch so your team stops asking the same questions. This step-by-step knowledge base guide covers how to capture tribal knowledge, choose the right tools, and structure your documentation without making it a full-time job.
Best Knowledge Management Tools: 8 Options Compared for 2026
Finding the best knowledge management software means choosing between traditional wikis, AI-powered search, and auto-documentation tools. This guide compares the top knowledge management tools for 2026 to help you capture and organize team expertise.
How to Build Knowledge Management for Small Teams: A Practical Guide
Learn how to build knowledge management for small teams before key employees leave. This practical knowledge management guide covers how to extract tribal knowledge, choose the right tools, and structure a system your team will actually use.
How to Capture Institutional Knowledge Before Employees Leave
When a key employee resigns, you have limited time to capture knowledge before they walk out the door. This guide explains how to document critical workflows during a two-week notice period without overwhelming the departing team member.
What Is Tribal Knowledge and Why It Is Costing You
Learn what is tribal knowledge and how undocumented processes are quietly draining your team's time. This guide covers how to identify knowledge silos, calculate the cost of the bus factor, and document critical workflows before your experts leave.
Training Videos for Onboarding: How to Create Them Without a Production Budget
Learn how to create employee training videos that actually get watched. This guide covers how to build a training video onboarding process without an expensive production team, including equipment, software, and screen recording workflows.
How to Onboard Remote Employees with Screen-Recorded Guides
Remote employee onboarding usually relies on repetitive live walkthroughs that waste time and leave new hires confused. This guide explains how to build a scalable remote onboarding process using screen-recorded guides, comparing tools like Loom, Scribe, and Glyde.
How to Create an Employee Onboarding Process from Scratch
Learn how to create an employee onboarding process that gets new hires up to speed quickly. This step-by-step guide covers what to include in your documentation, how to structure the first 30 days, and tools to capture training workflows.
New Hire Onboarding Checklist: Complete Template
Learn how to create a new hire checklist that actually gets employees up to speed. This guide provides a complete onboarding checklist template, covering day one setup, week one goals, and the tools you need to document workflows.
Onboarding SOP Template: Free Download for 2026
Learn how to build an onboarding SOP that gets new hires up to speed quickly without relying entirely on shadowing. This guide covers what to include in your documentation, common mistakes to avoid, and provides a free onboarding SOP template you can use immediately.
How to Create a User Guide: Templates and Real Examples
Learn how to create a user guide that customers and employees will actually read. This step-by-step guide covers how to write a user manual guide, what to include, and real user guide examples to help you build documentation fast.
How to Write Technical Documentation (Without a Technical Writer)
Learn how to write technical documentation when you don't have a dedicated technical writer on staff. This guide covers how to structure a technical document, tools that automate the process, and practical examples for growing teams.
Google Docs for SOPs: Templates, Limits, and Better Alternatives
Writing an SOP in Google Docs is the default choice for most teams, but keeping them updated quickly becomes a nightmare. This guide covers how to build a usable Google Docs SOP template, the limits of managing SOPs in Google Drive, and better alternatives for process documentation.
How to Create SOPs in Notion (and Why Teams Outgrow It)
Learn how to create a standard operating procedure in Notion using databases and synced blocks. This step-by-step guide covers how to build a Notion SOP template, common formatting mistakes, and why growing teams eventually switch to automated documentation tools.
How to Publish SOPs to Confluence Without Copy-Pasting
Learn how to publish an SOP to Confluence without manually uploading screenshots or formatting text. This guide covers the best tools to automate documentation, how to structure a Confluence SOP template, and methods to keep your guides updated.
Process Documentation Tools: Best Options for 2026
Finding the right process documentation tools can mean the difference between workflows your team actually follows and documents that sit unread in a shared drive. This guide compares the best process documentation software for 2026, covering step-by-step generators, flowcharts, and knowledge bases.
5 Signs Your Company Needs Better Process Documentation
Most teams don't realize they need process documentation until a key employee leaves. This guide covers the five clear signs your operations are relying too heavily on tribal knowledge, and how to start documenting workflows without slowing your team down.
Process Documentation Templates: 10 Free Downloads
Most teams avoid documenting their workflows because staring at a blank page is intimidating. This guide provides 10 free process documentation templates for HR, IT, Support, and Operations, plus a breakdown of when to use automated tools instead.
Process Playbook Template for Operations Teams
Use this process playbook template to standardize recurring workflows, decision rules, and linked SOPs across an operations team. It is built for teams that need more context than a checklist but less sprawl than a wiki full of disconnected pages.
How to Document a Process in 7 Simple Steps
Learn how to document a process so your team actually follows it. This step-by-step guide covers how to document a workflow accurately, what tools to use, and why traditional screenshot methods fail growing teams.
How to Write Work Instructions: Step-by-Step Guide & Examples
Work instructions are the specific, step-by-step directions that explain exactly how to perform a task. While SOPs describe the process, work instructions describe the clicks or actions. This guide covers how to write effective work instructions, includes real examples, and offers a structure you can use immediately.
How to Create an SOP from a Screen Recording: Step-by-Step Guide
Writing documentation manually takes hours of screenshotting and formatting. This guide explains how to auto-generate an SOP from a screen recording, compares the best tools for the job, and shows you how to turn a quick workflow walkthrough into a polished document.
Free SOP Software: 8 Tools Compared for 2026
Finding free SOP software that doesn't lock your data behind a paywall is difficult. This guide compares 8 top tools for 2026—from auto-generators like Glyde to knowledge bases like Notion—breaking down their free plan limits, export capabilities, and best use cases.
Runbook Template for IT and DevOps Teams
Use this runbook template to document operational procedures for incidents, maintenance, and on-call work. Learn the sections that make a runbook usable during stressful moments, not just readable on paper.
Runbook vs SOP vs Playbook: What’s the Difference?
Runbooks, SOPs, and playbooks often get used interchangeably, but they solve different documentation problems. This guide explains where each format fits and how to choose the right one for your team.
SOP Template: Free Downloads for Every Department
Starting an SOP from a blank page is inefficient and leads to inconsistent documentation. This guide provides free SOP template structures for IT, HR, and Operations that you can copy immediately, along with a breakdown of what makes a template actually usable.
Work Instruction Template: Free Download + Examples
Use this work instruction template to document repeatable tasks clearly. See what to include, when to use work instructions instead of SOPs, and how to make them easier to maintain.
10 SOP Examples That Actually Get Used
Most standard operating procedures are written once and never read again because they are too dense, outdated, or hard to find. This guide provides 10 real-world SOP examples across HR, IT, Support, and Operations that teams actually follow—including formatting tips and templates.
How to Write an SOP: Step-by-Step Guide
Learn how to write a standard operating procedure (SOP) that your team will actually follow. This step-by-step guide covers SOP formats, drafting steps, and common mistakes—so you can document processes without the administrative headache.
Work Instruction vs SOP: What’s the Difference?
Teams often confuse work instructions with SOPs, then end up with documentation that is either too broad or too shallow. This guide explains the difference, when to use each format, and how they work together.
Best SOP Tools Compared in 2026: Find the Right Fit for Your Team
Finding the right standard operating procedure (SOP) software can save your team hundreds of hours. This guide compares the top SOP tools for 2026, breaking down their pros, cons, and best use cases — from auto-generators like Glyde and Scribe to knowledge bases like Notion.
Best Tango Alternatives for 2026: 7 Tools Compared
Tango is popular for on-screen guidance, but its document export often lacks the polish needed for formal SOPs. This guide compares the best Tango alternatives for 2026, focusing on tools that generate better documentation, offer more flexible pricing, and handle complex workflows.
Documentation Ownership Matrix Template
Use this documentation ownership matrix template to assign owners, reviewers, and update triggers across your documentation library. It is designed for teams whose docs keep going stale because nobody knows who is responsible for them.
How to Document a Process in Confluence
Learn how to document a process in Confluence without creating pages nobody trusts. This guide covers structure, page design, maintenance rules, and when to use a capture tool to generate the task-level content faster.
Knowledge Transfer Template for Employee Handoffs
This knowledge transfer template helps teams preserve context before role changes, leave, or offboarding. Use it to capture tasks, systems, stakeholders, and unresolved work in one place.
SOP Templates by Role and Use Case: A Complete Guide for 2026
Generic SOP templates rarely work for specific departments. This guide provides tailored standard operating procedure structures for Customer Support, Sales, HR, and IT—including what to include in each and how to automate the documentation process.
Client Onboarding Playbook Template
Use this client onboarding playbook template to standardize kickoff, setup, stakeholder communication, and handoff steps. It is built for agencies, SaaS teams, and service businesses that want a smoother start to every account.
Operations Manual vs SOP: What’s the Difference?
An operations manual and an SOP support different layers of documentation. This guide explains what each one is for, how they fit together, and how to avoid creating duplicate documentation across your team.
Best Loom Alternatives for Documentation and SOPs: 6 Tools Compared
Loom is great for quick updates, but terrible for standard operating procedures. Videos are hard to update, impossible to skim, and difficult to search. This guide compares the best Loom alternatives for documentation in 2026—from auto-generation tools like Glyde to editable video platforms like Descript.
Employee Handoff Document Template
Use this employee handoff document template to capture active work, recurring tasks, key stakeholders, and system context before a transition. It is designed for practical execution, not generic departure notes.
Best Scribe Alternatives for 2026: 6 Tools Compared
Scribe is the default for auto-generated documentation, but its generic captions and enterprise pricing push many teams to look elsewhere. This guide compares the top Scribe alternatives for 2026 based on output quality, real-world pricing, and data privacy.
Screen Recording to Documentation: The Complete Guide
Turning a screen recording into documentation used to mean pausing a video and taking screenshots manually. This guide covers how new tools automate this process, compares the top software options, and explains how to generate step-by-step guides in seconds.
Employee Training Manual Template
Create an employee training manual that speeds up onboarding without overwhelming new hires. This template shows how to organize training content, role-specific procedures, and assessments in one structured resource.
Notion Work Instruction Template
Use this Notion work instruction template to document software tasks clearly without turning your workspace into a maze of half-maintained pages. See how to structure steps, ownership, and review rules in one practical format.
How to Capture and Preserve Team Knowledge
When employees leave, they often take critical expertise with them. This guide explains how to capture and preserve team knowledge using practical documentation strategies, automation tools, and a prioritization matrix.
Sales to Customer Success Handoff SOP Template
This sales to customer success handoff SOP template helps teams transfer context cleanly after a deal closes. Use it to standardize required fields, internal notes, kickoff timing, and ownership changes before onboarding begins.
Offboarding Knowledge Transfer Checklist
This offboarding knowledge transfer checklist helps teams capture responsibilities, systems, risks, and unresolved work before an employee leaves. Use it to reduce last-minute scrambling and protect operational continuity.
SOP Version Control Template
This SOP version control template helps teams track revisions, approvals, and effective dates without turning every document update into a compliance project. Use it to keep procedures current and auditable.
How to Create Employee Onboarding Documentation: The Complete Guide
Employee onboarding documentation is the blueprint for new hire success. This guide covers how to structure your onboarding docs, what to include in your checklist, and how to automate the process with screen recording tools.
Operations Manual Template for Growing Teams
Build an operations manual that new hires can actually use. This template explains the sections to include, how to organize procedures, and where teams usually make the document too bloated to maintain.
Google Docs Process Documentation Template
This Google Docs process documentation template helps teams structure process pages clearly while avoiding the formatting and maintenance problems that show up as documentation scales.
Training Manual vs SOP: What’s the Difference?
A training manual and an SOP are not interchangeable. This guide explains how each one supports onboarding, where they overlap, and how to keep your training content from turning into an unmaintainable documentation mess.
Process Documentation for Growing Teams: How to Scale Without Chaos
Process documentation is the operational backbone that allows growing teams to scale without breaking. This guide covers how to capture workflows, choose the right tools, and maintain documentation as you hire—without slowing down.
SOP Review Checklist and Update Schedule
This SOP review checklist helps teams keep procedures accurate after software changes, policy updates, and ownership transitions. Use it to create a repeatable schedule instead of reviewing documents only when something breaks.
On-Call Runbook Template
Use this on-call runbook template to give responders clear steps, escalation paths, and recovery guidance when alerts fire outside normal hours. It is designed for teams that need calm, executable documentation under pressure.
Customer Support Escalation Playbook Template
Use this customer support escalation playbook template to define severity levels, routing rules, communication expectations, and linked escalation SOPs. It is designed for support teams that need consistency without slowing down response time.
New Process Rollout Checklist
This new process rollout checklist helps teams launch a revised workflow without confusion, duplicate work, or broken handoffs. Use it when you are introducing a new SOP, changing tools, or replacing an old way of working.
SOP Audit Checklist for Compliance Teams
This SOP audit checklist helps compliance teams review whether procedures are current, approved, and aligned with actual execution. Use it to tighten internal controls without creating extra documentation theater.
Process Documentation Checklist
Use this process documentation checklist to review whether a procedure is complete, clear, and maintainable before you publish it. It is designed for teams that want documentation people can follow without extra coaching.
Standard Operating Procedures (SOP): The Complete Guide for 2026
A standard operating procedure (SOP) is the blueprint for your company's operations. This guide covers how to write SOPs, choose the right format, and use automation tools to document processes without the manual headache.