How can an IT admin quickly create a foolproof troubleshooting guide for resetting passwords?

Record the password reset process once using a workflow capture tool. Perform the reset on a test account while the tool captures every click and screen. The generated guide shows the exact buttons, fields, and confirmation screens — making it impossible to get lost. Share the guide in your IT help center or pin it in the support Slack channel. Users follow the screenshots instead of filing a ticket.

What should the password reset guide include?

Section	Content
Self-service reset	Steps to reset via the "Forgot Password" link
Admin-assisted reset	Steps for IT to reset on behalf of a user
MFA recovery	What to do if the user lost access to their authenticator
Account lockout	How to unlock after too many failed attempts
Expected confirmation	Screenshot of the success message so users know it worked

How do you make it foolproof?

1. Use a test account — Record with dummy credentials so no real passwords appear in screenshots
2. Show every screen — Include the login page, reset form, email confirmation, and new password entry
3. Add callouts for common mistakes — "Use your company email, not your personal email" or "Check your spam folder if you don't see the reset email within 2 minutes"
4. Include the success screen — Show what the confirmation page looks like so users know they are done
5. Link from the login page — If possible, add a "Need help?" link that points directly to this guide

Glyde generates the screenshots and step descriptions automatically. The IT admin only needs to add the callouts for common mistakes — a 3-minute edit.

What is the impact?

Metric	Before Guide	After Guide
Password reset tickets per week	15-25	3-5
Average resolution time	15 minutes (wait for IT)	3 minutes (self-service)
IT admin time spent	4-6 hours/week	30 minutes/week

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This answer is part of our guide to screen recording to documentation.