Free E-Commerce SOP Templates
10 free SOP templates for e-commerce teams — standard operating procedures with steps, roles, checklists, and KPIs. Clone one into Glyde and make it your own in minutes.
Built for e-commerce: each template is a complete standard operating procedure with the roles, steps, and checklist your team actually needs — no generic filler. Clone one into Glyde to tailor it, or record your real process over it so the SOP stays accurate as your tools and steps change.
10 templates
Content Publishing
Free content publishing SOP template for e-commerce marketing teams. Step-by-step with checklist, roles, and KPIs for product descriptions, SEO, and Shopify CMS.
Download Word (.docx) ↓Customer Onboarding
Free customer onboarding SOP template for e-commerce support teams. Step-by-step with checklist, roles, and KPIs for welcome emails, account setup, and loyalty enrollment.
Download Word (.docx) ↓Employee Onboarding
Free employee onboarding SOP template for e-commerce teams. Step-by-step with checklist, roles, and KPIs for Shopify, ShipStation, and warehouse operations.
Download Word (.docx) ↓Inventory Management
Free e-commerce inventory management SOP template. Covers cycle counting, reorder points, Shopify sync, SKU organization, and dead stock.
Download Word (.docx) ↓Month-End Close
Free month-end close SOP template for e-commerce finance teams. Step-by-step with checklist, roles, and KPIs for Shopify revenue reconciliation, shipping accruals, and marketplace payouts.
Download Word (.docx) ↓Procurement
Free procurement SOP template for e-commerce operations teams. Step-by-step with checklist, roles, and KPIs for purchase orders, MOQ negotiation, and reorder triggers.
Download Word (.docx) ↓Quality Assurance
Free quality assurance SOP template for e-commerce operations teams. Step-by-step with checklist, roles, and KPIs for receiving inspection, listing accuracy, and return analysis.
Download Word (.docx) ↓Returns & Refunds
Free e-commerce returns and refunds SOP template. Covers RMA workflow, Shopify returns, condition grading, refund processing, and compliance.
Download Word (.docx) ↓Turn any process into
a polished SOP
Record your screen. Glyde writes the SOP. Share with your team in minutes — and it stays current when your tools change.
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